Recruiter :
Amy Feakes
- Family owned business, tight-knight team
- Negotiable salary + promised salary review after probation
- Cairns Region
They are looking for a Independent Service Advisor/2IC to join their team. Your role is pivotal in providing top-notch customer service, managing appointments, and supporting front counter operations.
Key Responsibilities:
- Greet and assist customers at the front counter with a friendly and professional attitude.
- Schedule appointments efficiently and delegate service tasks to their skilled technicians.
- Understand and address customer automotive service needs and concerns.
- Provide accurate service information, estimates, and timelines.
- Maintain organised service records, customer details, and vehicle specifications.
- Work closely with the service team to ensure efficient job completion.
- Handle customer inquiries and feedback professionally.
- Keep the front counter area organised.
- Previous automotive industry experience is a plus.
- Excellent communication and organisational skills.
- Customer-centric mindset.
- Basic automotive knowledge is beneficial.
- Computer proficiency for scheduling and record-keeping.
- Ability to thrive in a fast-paced, collaborative environment.
- Flexible availability: Monday to Friday, 8:00 AM to 5:00 PM, with potential early Fridays.
- Competitive compensation.
- Supportive team atmosphere.
- Training and development opportunities.
- A long-standing family-owned business with a positive culture.