Trainee Service Advisor (AK7532)

Brisbane & Surrounds Permanent / Full Time

Katie joined Autorecruit in 2019, with a background in internal recruitment and HR administration within the retail industry. While she does not have working background in automotive, she has grown up around the industry, with her family owning a large paint and panel shop in Sydney for decades. This has given her a love for all things automotive and mechanical. She has a strong focus within the office on the workshop side of the automotive industry, but is just as comfortable recruiting any role within dealerships.

Recruiter :
Katie Cummins

Katie Cummins
  • Get your foot in the door of the automotive industry.
  • Must have strong customer service skills
  • Great career progression opportunities/
Do you have a passion and genuine love of customer service? Are you looking for a long-term career with great career progression opportunities? Always wanted to get a start in the automotive industry? Then this role is the perfect opportunity. My client is looking to appoint Trainee Service Advisors, to their dealership based in the northern suburbs of Brisbane.

To excel in this exciting career, you will need to be dynamic, outgoing & passionate about providing our customers with the highest level of customer service ensuring their service experience is always memorable for the right reasons. The rewards, training and opportunities you’ll be provided with will ensure you have a successful long-term career.

This role will have you assisting the current Service Advisors on site, while also shadowing them to learn the ins and outs of this role. You will need to be a confident candidate to succeed in this role, and you must be able to work some Saturday shifts.

 Daily Duties & Responsibilities.
  • Providing a quality service to customers who want to book their vehicles in for service and/or repair work. 
  • Manage the end-to-end service experience including booking appointments via phone, email & face to face.
  • Meeting & greeting customers, in a warm professional & friendly manner.
  • Liaise with the workshop to understand work in progress, keeping customers informed and where necessary requesting authorisation for additional work.
  • Dealing with customer's service department queries, ensuring you resolve them to the customers complete satisfaction.  
  • Estimating costs and completion times at the point of sale and clearly communicate them to customers. 
  • Making estimates for repairs, Cost/invoice paperwork for each customer.
To be considered you will possess the following experience & attributes:
  • Stable Customer Service experience and ability, clearly demonstrating strong face to face & telephone customer service skills. (Previous work experience within the Automotive industry is highly advantageous, but not essential)
  • A fast learner with initiative who takes pride in their ability to provide an unparalleled level of service, care and attention to customers.
  • A calm, positive, empathic & personable demeanour with the ability to multi-task and excel in a fast paced, demanding environment. 
  • Well groomed & presented with strong communication skills both oral & written.
  • Computer literate with strong attention to detail & accuracy. 
  • Adaptable & flexible, punctual and reliable with strong listening & problem-solving ability.
  • A positive conscientious work ethos and proactive “Can-Do” attitude. 
  • Career focused, resilient, with a desire to lead, take responsibility to develop a management career.
In return you will be joining a successful dealership, who is dedicated to providing you with great training to succeed in the position. You will also have great career progression opportunities. Salary will be dependent on experience and will be discussed during the interview process.

For further information on this Trainee Service Advisor role, please contact Katie Cummins on 0480 002 343, quoting reference number AK7532. Resumes and enquiries can be sent to [email protected]

Referral reward:

Service > Service Service Advisor / 2IC

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